Welcome to Roller.pk, operated by Roller & Co., Lahore, Pakistan (“Roller.pk”, “we”, “us”, “our”). By using our website and services (the “Site”), you agree to these Terms & Conditions (“Terms”). If you don’t agree, don’t use the Site.
1) Who can use this Site
- You must be 18+ or using the Site under a parent/guardian’s supervision.
- We may refuse service, close accounts, cancel orders, or limit quantities at our discretion.
2) Products, stock & manufacturing reality
- We are a manufacturer. Some items are made-to-order or require restocking. Dispatch dates can shift based on production schedules and material availability.
- Product photos are illustrative. Small differences in color/finish may occur.
- We can discontinue products, change specs, or limit quantities without notice.
3) Orders & acceptance
- Your order is an offer to buy. We accept only when we confirm dispatch.
- We can cancel or refuse any order (e.g., stock issues, pricing errors, suspected fraud, incomplete address/phone).
- For high-value COD orders, we may require WhatsApp/phone confirmation. If you don’t confirm within the time stated, we’ll cancel.
4) Pricing, taxes & payments
- Prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated.
- We support Cash on Delivery (COD) and any other method shown at checkout. We may add/remove methods anytime.
- If a pricing or availability error is found, we may cancel or adjust the order before dispatch. You’ll be notified.
5) Shipping, delivery & risk
- Primary courier: Blue-Ex. We may use alternatives (TCS, Leopard, M&P, etc.) when needed.
- Standard ETA: 3–7 working days (major cities); 7–10 for remote areas. Made-to-order/restock items can take up to 2–3 weeks. These are estimates, not guarantees.
- You’re responsible for providing a correct, reachable address and phone. Re-delivery after failed attempts may incur charges.
- Damage/shortage on delivery: Tell us within 48 hours with photos/video. We’ll coordinate with the courier.
6) Returns & exchanges (10 days)
- Window: Request within 10 days of delivery. Item must be unused, unwashed, undamaged, with original packaging/tags.
- Who pays courier:
- Our mistake/defect → we pay return courier.
- Change of mind (size/color/preference) → you pay return courier.
- Resolution order: Exchange → Store Credit (valid 6 months) → Refund (only if exchange/credit not possible).
- Full details: see our Return & Exchange Policy.
7) Warranty (90 days)
- Covers manufacturing and mechanical faults within 90 days of purchase under normal use.
- Not covered: misuse, accidents, breakage. We do provide spare parts at friction prices to repair/replace components.
- Claims via WhatsApp or as directed on our Warranty page. We inspect before approval.
- Full details: see our Warranty Policy.
8) Cancellations & changes
- You can request order changes before dispatch. We’ll try, but it’s not guaranteed.
- Made-to-order items: once production starts, no cancellation unless we agree in writing.
9) International buyers (catalogue only)
- For now, we do not sell retail outside Pakistan. The Site also serves as a catalogue for B2B/wholesale/white-label. Export terms are handled via a separate agreement.
10) User accounts & content
- Keep your login safe. You’re responsible for any activity under your account.
- If you submit reviews or content, you grant us a non-exclusive, royalty-free license to use it on our Site and marketing (we may moderate or remove content at our discretion).
11) Promotions, vouchers & bundles
- Promo codes/vouchers are single-use unless stated, and can’t be combined with other offers.
- If you return items bought with a voucher, we refund actual paid amount minus any non-returnable benefits. We can modify or end promotions anytime.
12) After-sales: spare parts & repairs
- We keep spare parts for common components (wheels, joints, handles, etc.) at friction prices. Availability varies by model. Installation guidance may be provided; any third-party repairs are at your risk.
13) Liability
- Use products as intended and follow care/maintenance instructions.
- To the maximum extent allowed by Pakistani law, our total liability for any claim related to a purchase is limited to the amount you paid for that product.
- We’re not liable for indirect or consequential losses (loss of business, opportunity, data, or goodwill).
14) Third-party services & links
- Courier tracking and external links are provided for convenience. We’re not responsible for third-party content, uptime, or policies.
15) Intellectual property
- All text, images, designs, and logos on the Site belong to Roller & Co. or licensed partners. Don’t copy, resell, scrape, or misuse our IP.
16) Privacy
- We handle your data as described in our Privacy Policy. By using the Site, you consent to those practices.
17) Changes to the Terms
- We can update these Terms anytime. The “Last updated” date will change. Continued use means you accept the updated Terms.
18) Governing law & disputes
- These Terms are governed by the laws of Pakistan.
- We’ll try to resolve issues amicably. If not, the courts of Lahore, Pakistan have exclusive jurisdiction.
19) Contact
Roller & Co. (Roller.pk)
Address: Plot 214, Mamdoot Block, Mustafa Town, Wahdat Road, Lahore 54000, Pakistan
Phone/WhatsApp: +92 301 0041321
Email: rollerpakistan@gmail.com