At Roller & Co., your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your information when you visit roller.pk (the “Site”) or interact with our services (the “Services”).
By using our Site, you agree to the terms described here. If you do not agree, please discontinue use of the Site
1. Scope
This policy applies to:
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- Customers in Pakistan who order through Roller.pk or our partner platforms.
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- Visitors browsing the Site to view our catalogue or product details.
For international companies and buyers, Roller.pk functions primarily as a catalogue website. Any commercial dealings (B2B inquiries, exports, white-label requests) are handled separately, outside the scope of this policy.
2. What We Collect
Information You Provide
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- Name, phone number, email, and address (for inquiries, support, or local orders).
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- Order details (product, payment confirmation, delivery instructions).
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- Messages or queries sent through contact forms or WhatsApp integration.
Information Collected Automatically
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- IP address, device/browser type, and pages viewed.
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- Basic analytics (time spent, items viewed, cart interactions).
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- Cookies to remember preferences and improve browsing.
We do not collect sensitive personal data (CNIC numbers, financial records, etc.) unless required by law.
3. How We Use Information
We use collected information to:
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- Process and deliver orders inside Pakistan.
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- Respond to customer queries or service requests.
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- Maintain accounts for repeat buyers (optional).
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- Improve site experience and product presentation.
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- Provide marketing updates (only with your consent).
For catalogue visitors outside Pakistan, data use is limited to tracking site analytics and handling inquiries.
4. Sharing of Information
We do not sell your information. We may share it only with:
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- Payment processors (for online/local payments).
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- Courier & logistics partners (to deliver orders).
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- IT & hosting providers (to operate the Site).
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- Regulatory bodies if legally required under Pakistani law.
5. Cookies
We use cookies to:
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- Keep items in your cart.
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- Improve browsing speed.
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- Analyze site performance.
You can disable cookies in your browser, but some features may not work correctly.
6. Security & Retention
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- We apply reasonable security practices to protect your data.
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- No system is 100% secure; please avoid sharing sensitive details unnecessarily.
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- Data is retained only as long as needed to complete orders, comply with legal obligations, or improve customer support.
7. Children’s Privacy
This Site is not designed for children under 13, and we do not knowingly collect their personal data.
8. Your Rights
As a customer in Pakistan, you may:
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- Request to see the data we hold about you.
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- Ask us to correct or delete your information.
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- Opt out of marketing communications at any time.
To exercise these rights, contact us directly.
9. International Visitors
If you are browsing from outside Pakistan, please note:
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- Roller.pk mainly serves as a catalogue.
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- We may process your inquiry data for communication purposes only.
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- Any commercial dealings will be governed by separate contracts.
10. Contact Us
For privacy concerns or requests, contact us:
Address: Plot 214, Mamdoot Block, Mustafa Town, Wahdat Road, Lahore 54000, Pakistan
Phone: +92 301 0041321
Email: rollerpakistan@gmail.com