Major cities: 3–7 working days. Remote areas: 7–10 working days. If an item is made-to-order or being restocked, dispatch can take longer (typically up to 2–3 weeks). We’ll notify you if extra manufacturing time applies. Our primary courier is Blue-Ex.

You have a 10-day window from delivery. Items must be unused, unwashed, undamaged, and in original packaging with tags. If we’re at fault (wrong/defective item), we cover the return courier. If it’s a change of mind (size/color/preference), the customer covers return courier. Resolution order: Exchange → Store credit (valid 6 months) → Refund (only if exchange isn’t possible). Refunds are processed 7–10 working days after we receive and inspect the item.

Before dispatch: contact us immediately with your order number and the correct address — we’ll update it. After dispatch: we can request a reroute with the courier, but it’s not guaranteed and may add time/cost.

Use our “Track Your Order” page for order status. For courier movement, enter your Blue-Ex tracking number (shared in our “Shipped” email/SMS) on the Blue-Ex tracking portal.

WhatsApp/Phone: +92 301 0041321
Email: rollerpakistan@gmail.com
Contact form: on our Contact Us page
Business hours: Monday–Saturday (excluding public holidays). We aim to respond within 1 working day.

Tell us immediately with your order number. If the parcel hasn’t shipped, we’ll fix it. If it has shipped, we’ll try to reroute via Blue-Ex. If the parcel returns to us due to a wrong address or failed delivery attempts, re-delivery charges will apply.

Retail shipping is currently Pakistan-only. For international B2B/wholesale/white-label inquiries, contact us and we’ll share export terms separately.

We try to consolidate items into one parcel. If part of your order is back-ordered or made-to-order, we may ship separately to avoid delays. You won’t be charged extra unless specified at checkout.