Return Policy
## Return Policy
At Roller.pk, we are committed to providing high-quality products and services. We understand that sometimes returns are necessary, and we have designed our return policy to be clear, fair, and easy to follow. Please read our policy carefully to ensure that your return meets all the criteria.
### Eligibility for Returns
- **Time Frame:** Returns must be initiated within 30 days of delivery. Items returned after this period will not be accepted.
- **Condition:** Items must be returned in their original, unused, and unaltered condition, with all tags and packaging intact. Any signs of use, wear, or damage will render the item ineligible for return.
- **Proof of Purchase:** All returns must be accompanied by a valid receipt or proof of purchase. Returns without proper documentation will not be processed.
### Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Health and personal care items
- Items marked as "Final Sale" or "Non-Returnable"
### Return Process
1. **Request a Return:** Contact our customer service team at support@roller.pk within 30 days of delivery to request a return authorization. Please provide your order number and reason for the return.
2. **Return Authorization:** Upon approval, you will receive a Return Authorization (RA) number and detailed instructions for returning your item. Returns without an RA number will not be accepted.
3. **Return Shipping:** Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
### Inspection and Refunds
- **Inspection:** Once we receive your returned item, it will be inspected to ensure it meets our return criteria. We reserve the right to refuse returns that do not meet these conditions.
- **Refund Processing:** If your return is approved, we will process your refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.
- **Partial Refunds:** In certain situations, only partial refunds may be granted (e.g., items with signs of use, damage, or missing parts not due to our error).
### Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, contact us at support@roller.pk. Please note that exchange requests are subject to availability.
### Sale Items
Only regular-priced items are eligible for refunds. Items purchased on sale or with promotional discounts are final sale and non-refundable.
### Abuse of Return Policy
We strive to maintain a fair return policy for all customers. However, we reserve the right to refuse returns or exchanges if we suspect abuse of our return policy. This includes, but is not limited to, excessive returns, fraudulent activity, or any other behavior that exploits our policy.
### Contact Information
For any questions or concerns about our return policy, please contact our customer service team at:
- **Email:** support@roller.pk
- **Phone:** +92 300 0041 321
- **Address:** Mustafa Town, Lahore
Thank you for shopping with Roller.pk. We appreciate your understanding and cooperation.
At Roller.pk, we are committed to providing high-quality products and services. We understand that sometimes returns are necessary, and we have designed our return policy to be clear, fair, and easy to follow. Please read our policy carefully to ensure that your return meets all the criteria.
### Eligibility for Returns
- **Time Frame:** Returns must be initiated within 30 days of delivery. Items returned after this period will not be accepted.
- **Condition:** Items must be returned in their original, unused, and unaltered condition, with all tags and packaging intact. Any signs of use, wear, or damage will render the item ineligible for return.
- **Proof of Purchase:** All returns must be accompanied by a valid receipt or proof of purchase. Returns without proper documentation will not be processed.
### Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Health and personal care items
- Items marked as "Final Sale" or "Non-Returnable"
### Return Process
1. **Request a Return:** Contact our customer service team at support@roller.pk within 30 days of delivery to request a return authorization. Please provide your order number and reason for the return.
2. **Return Authorization:** Upon approval, you will receive a Return Authorization (RA) number and detailed instructions for returning your item. Returns without an RA number will not be accepted.
3. **Return Shipping:** Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
### Inspection and Refunds
- **Inspection:** Once we receive your returned item, it will be inspected to ensure it meets our return criteria. We reserve the right to refuse returns that do not meet these conditions.
- **Refund Processing:** If your return is approved, we will process your refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.
- **Partial Refunds:** In certain situations, only partial refunds may be granted (e.g., items with signs of use, damage, or missing parts not due to our error).
### Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, contact us at support@roller.pk. Please note that exchange requests are subject to availability.
### Sale Items
Only regular-priced items are eligible for refunds. Items purchased on sale or with promotional discounts are final sale and non-refundable.
### Abuse of Return Policy
We strive to maintain a fair return policy for all customers. However, we reserve the right to refuse returns or exchanges if we suspect abuse of our return policy. This includes, but is not limited to, excessive returns, fraudulent activity, or any other behavior that exploits our policy.
### Contact Information
For any questions or concerns about our return policy, please contact our customer service team at:
- **Email:** support@roller.pk
- **Phone:** +92 300 0041 321
- **Address:** Mustafa Town, Lahore
Thank you for shopping with Roller.pk. We appreciate your understanding and cooperation.